Track your parcel
Your tracking number arrives by email as soon as your parcel is scanned by the carrier, usually within 48 hours of dispatch. Enter it on 17track.net, which follows the parcel across every carrier that handles it, or on your national postal site once it has landed in your country.
What the timeline looks like
| Stage | Typical duration | What you see |
|---|---|---|
| Processing | 1-3 business days | Order confirmed, no tracking yet |
| Dispatch | 24-48 hours | Tracking number issued by email |
| First scan | 2-4 days | Tracking starts moving |
| In transit, United States | 8-14 business days | Regular scans, then local carrier |
| In transit, international | 10-20 business days | Customs clearance may add a few days |
Tracking has not moved for days
Between the export scan and the arrival scan in your country there is often a silent gap of 5 to 8 days. The parcel is on a plane or in a container; nothing is wrong. If nothing has moved for 15 business days, contact us and we open a carrier investigation.
Two parcels for one order
Orders with several items sometimes ship separately, each with its own number, at no extra cost. If one number shows delivered and an item is still missing, check your inbox for a second dispatch email before contacting us.
Marked delivered but nothing arrived
Check with your building, your neighbours and the back of the mailbox first — carriers scan early more often than they lose parcels. If it has not appeared after 48 hours, contact us with your order number and we take it from there.
Need a hand
Use the contact form with your order number. Teeloud customer care answers within one business day, Monday to Friday.