Refund policy

30-day returns

You have 30 days from delivery to request a return on any Teeloud order. Items must be unworn, unwashed, with tags attached and in their original packaging.

How to start a return

  1. Contact us through the form on our site with your order number and the reason for the return.
  2. We reply within one business day with a return address and instructions.
  3. Ship the item back with tracking. Return shipping is paid by the customer unless the item arrived damaged, faulty or was not what you ordered.

Do not send anything back before contacting us: parcels sent to an unconfirmed address cannot be tracked or refunded.

Refunds

Once your return is received and inspected we issue the refund to the original payment method within 3 business days. Your bank usually posts it within 5 to 10 business days. Original shipping charges are not refunded unless the return is our fault.

Exchanges

The fastest way to get a different size or colour is to return the item for a refund and place a new order, so the replacement is not held up by the return transit.

Damaged or incorrect items

Send us photos within 7 days of delivery. We cover the return shipping and send a replacement or a full refund, whichever you prefer. No item goes back before we have seen the photos.

Items we cannot accept

  • Underwear, lingerie, hosiery and swimwear once the hygiene seal is removed
  • Pierced jewellery, for hygiene reasons
  • Custom, made-to-measure or personalised pieces
  • Items returned after the 30-day window, or worn, washed or altered

Order cancellations

Orders can be cancelled free of charge within 12 hours of purchase, before they enter production. After that the order follows the returns process above.